Shipping policy
Shipping Policy
Where We Ship
We currently ship to the United States and the United Kingdom.
Shipping Costs
Shipping is free on every order.
Processing Time
Orders are processed within 2–3 business days (Monday to Friday, excluding holidays). You'll receive an email confirmation when your order is placed, and another email with your tracking number once it ships.
Delivery Times
Our products are shipped from our partner warehouses. After processing, estimated delivery times are:
- United States: 6–10 business days
- United Kingdom: 6–10 business days
In total, most orders arrive within 8–13 business days of being placed. Delivery times are estimates and are not guaranteed. Delays can happen during busy periods such as the holiday season, or because of carrier or customs delays.
Holiday Orders
To receive your order before Christmas, we recommend ordering by December 1.
Tracking
Every order includes tracking. Tracking information can take 2–5 days to show updates after your order ships.
Customs, Duties and Taxes
Prices include any applicable sales tax or VAT charged at checkout. We aim to ship orders with any import duties prepaid. If you are unexpectedly asked to pay import fees on delivery, please contact us before paying and we'll help resolve it.
Wrong Address
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible, ideally before your order ships.
Lost or Damaged Parcels
If your order is lost or arrives damaged, please see our Return and Refund Policy or contact us using the details on our Contact page.
Multiple Items
If you order more than one item, your order may arrive in separate parcels. You'll receive tracking for each one.