Refund policy

Return and Refund Policy

We want you and your pet to love your order. If something isn't right, we're here to help.

30-Day Returns

You have 30 days from the date your order is delivered to request a return. To be eligible, items must be unworn, unwashed, and in their original condition and packaging, with tags attached where applicable.

To start a return, contact us using the details on our Contact page with your order number. We'll reply with return instructions and the return address. Items sent back without first contacting us will not be accepted.

Unless the item is damaged, faulty, or incorrect, you are responsible for the cost of return shipping. We recommend using a tracked service, as we can't guarantee we'll receive your return otherwise.

Damaged, Faulty, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, faulty, or not what you ordered, contact us within 30 days of delivery with your order number and a clear photo of the problem. We'll send a free replacement or give you a full refund, and you won't need to pay any return costs.

Lost or Late Orders

If your tracking hasn't updated for 10 business days, or your order hasn't arrived within 30 days of shipping, contact us and we'll investigate. If the order is confirmed lost, we'll send a replacement or issue a full refund.

Cancellations

You can cancel your order free of charge before it ships. Contact us as soon as possible with your order number. Once an order has shipped, it can't be cancelled, but you can return it under this policy.

UK Customers

If you are a consumer in the United Kingdom, you have the right to cancel your order within 14 days of receiving it without giving a reason, under the Consumer Contracts Regulations. Our 30-day policy is in addition to, and does not affect, your statutory rights.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 14 days. Your bank or card provider may take a few extra days to process it. Original shipping charges, if any, are non-refundable except for damaged, faulty, or incorrect items.

Exchanges

Need a different size or style? The fastest way is to return your item and place a new order for the one you want.

Contact Us

For any questions about returns or refunds, please contact us using the details on our Contact page.